SHIPPING AND RETURNS
Last updated: 8 January 2026
Shipping
We currently ship within New Zealand only.
Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 3–5 business days, depending on your location and courier service.
Shipping costs are calculated at checkout.
Free shipping is available on orders over $100 NZD, unless otherwise stated.
Please note that delivery timeframes are estimates only and delays may occur due to factors outside our control, including courier delays or public holidays.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Returns & Refunds
We want you to feel confident purchasing from En Beauty.
If there is an issue with your order, please contact us as soon as possible at info@enbeauty.co.nz.
Faulty or Incorrect Items
If your item is:
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Faulty
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Damaged on arrival
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Incorrect
Please contact us within 7 days of receiving your order with your order number and photos where applicable.
You will be entitled to a repair, replacement, or refund in accordance with the Consumer Guarantees Act 1993.
Change of Mind Returns
Due to hygiene and safety considerations, we do not accept change-of-mind returns on opened or used beauty products, unless required by law.
Unopened items may be eligible for return at our discretion. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Consumer Guarantees Act (NZ)
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.
Contact
If you have any questions about shipping or returns, please contact: